Microland's world-class infrastructure helps us deliver the right solutions consistently to clients. The infrastructure at Microland includes a multi-network Operations Management Center (OMC) spread across 72,000 sq feet in Bangalore. The center houses six NOCs, four data centers and six Technology Labs. One of these is a new, dedicated NOC built for a client in a record three month period. In addition, a recently inaugurated service delivery facility at Pune, India, helps us offer customized services to clients. Our facilities are state-of-the-art, with:
Key Highlights
- Four levels of power redundancy
- Centralized building management system
- 24x7 physical security and visitor access control
- CCTVs across the center
- Biometric access to data centers (restricted access)
- Dedicated data centers for each NOC, which are on isolated networks
- VLANs for each client in the shared services NOC
- Latest network and security technologies
- Best-in-class customer experience center
- ISO 27001 and ISO 20000-1 quality certifications NOCs
Microland's Technical Support Service's backbone is built on high-speed, redundant, reliable voice and data networks with multiple IPLCs. Our infrastructure management and facilities management team consists of a pool of highly skilled engineers who ensure the infrastructure is available round the clock and guarantee 99.5% uptime. Our centers can support diverse operations and can be scaled up quickly to meet increasing business needs. We also ensure a comprehensive business continuity and disaster recovery plan which covers people, IT, data recovery and back-up, physical site, and risk management.
Features of Microland's Infrastructure :
- Functionally rich services including IVR, CTI, voice recording, workforce management, call quality monitoring, skills-based routing and real-time and historical reporting
- Multiple IPLCs with redundancy on Atlantic and Pacific routes
- Last mile optic fiber connectivity
- Enabling inbound and outbound voice, email, and web chat
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