|
|
| You are here – Home | Careers | Careers Gateway | Current Openings |
|
| Current Openings |
 |
| |
|
 |
|
| 1) Technical Specialist - AD & Clustering
Experience: 4 - 8yrs
Skills: Very good in Windows servers and excellent in Clustering. Experience in ADS, DNS, DHCP, Storage ( SAN /HP) , Veritas Backup
Support: 24/7
Location: Mumbai
No of Positions: 1
2) Technical Specialist - Windows & Exchange Servers
Experience: 4 - 8yrs
Skills: Very good in Windows & Exchange 2000, 2003 Servers. Good in ADS, DNS, DHCP. Exposure in Patch Management, Arc Backup and basic networking
Support: 24/7
Location: Noida
No of Positions: 1
3) Service Desk Co- Ordinator Executive (L1 - Level)
Experience: 1 - 3 yrs
Skills: Very good communication skills, should have basic knowledge in system and networking concepts, having knowledge in help desk tool
Support: 24/7
Location: Delhi / Bangalore / Mumbai
No of Positions: 20 (All locations)
Top
4) Shift Manager - Delhi / Mumbai / Bangalore
Experience: 3 - 7yrs
Skills: SLA Compliance - Defined in Statement of Work - Dashboards and Scorecards
Improvements to call response / resolution - TAT
Inputs to the customer on Call trend - numbers & category with possible root cause
Compliance to routine activity management
Process Improvements (Based on Inputs as a Result of reviews &Audits)
Resource Management
Quality Reports
a. Ensure that all Dashboards go on time and with accurate data
- Daily review of call data - every location, daily health check, activity report validation. Close looping of all VOCs
- Weekly report to customer & back end at ML
- Monthly report & analysis & review scheduling with customer
- Billing data collation & submission for authorization
b. Customer Satisfaction
- Conduct regular Reviews
- Escalations - Emails / Review Data
- Ensure that feedback is documented and acted upon with logical plans towards corrective
action - Emails / review Documents
- Ensure to be an effective part of periodic customer/vendor management calls.
c. Escalated Calls handling
- Windows / network & exchange - all escalated calls of TS will have to be resolved by himself/herself, escalating to principals wherever needed
d. Vendor Management
- Review of vendor (engineer) performance on call response / resolution
- Technical capability
- Review of quality of call management by the vendor
- Provisioning of back up
Support: 24/7
Location: Mumbai / Delhi
No of Positions: 5
Top
5) Senior Technical Support Engineer - Network Security (L2 - Level)
Experience: 3 - 5 yrs
Skills: Hands-on experience in implementation, troubleshooting & administration of Firewalls.
Troubleshooting skills on Proxy Servers - Squid, Bluecoat & Sidewinder.
Strong in multiple OS - Win2K/ Solaris/Linux
Managing and Troubleshooting of Load Balancers.
Understanding of any ticket driven process.
Performance Management & Optimization
Support: 24/7
Location: Bangalore
No of Positions: 2
6) Technical Specialist - Networking (L3 - Level)
Experience: 5 - 7 yrs
Skills: Very strong on routing and switching, routing protocols - EIGRP, BGP, OSPF
Should have good exposure on Frame Relay / ATM, ISDN and LL
Good exposure on VPN
Exposure on Firewalls - checkpoint / pix
Exposure on proxy server (Squid or Bluecoat) & Load Balancers would be good
Support: 24/7
Location: Bangalore
No of Positions: 4
Top
7) Senior Technical Support Engineer (L2 - Level)
Experience: 3 - 5 yrs
Skills: Very strong on routing and switching, routing protocols - EIGRP, BGP, OSPF
Should have good exposure on Frame Relay / ATM, ISDN and LL
Good exposure on VPN
Support: 24/7
Location: Bangalore
No of Positions: 4
8) Senior Technical Support Engineer (L2 - Level)
Experience: 3 - 5 yrs
Skills:
Mandatory skills:
Remote support of Exchange 2000/2003 server - Installation, maintenance, configuration, Troubleshooting
Migration experience
Strong in Windows 2000/2003 server troubleshooting and ADS
Hardware
Backup
Antivirus
Good to have skills:
VERITAS Netbackup
Symantec Corporate edition
Linux
Implementation of clusters
Mobility services - Blackberry
Support: 24/7
Location: Bangalore
No of Positions: 6
Top
9) Technical Specialist (L3-Level)
Experience: 5 - 7 yrs
Skills:
Mandatory skills:
Remote support of Exchange 2000/2003 server - Installation, maintenance, configuration, Troubleshooting
Migration experience
Strong in Windows 2000/2003 server troubleshooting and ADS
Hardware
Backup
Antivirus
Good to have skills:
VERITAS Netbackup
Symantec Corporate edition
Linux
Implementation of clusters
Mobility services - Blackberry
Support: 24/7
Location: Bangalore
No of Positions: 1
10) Job Code: G3D01
Technical Specialist - Unix Server
Location: Mumbai & Pune
Experience: 3-8 years
Certification:
Skills and Profile Required:
The candidate should possess good exp in AIX & Solaris Servers, Good knowledge in installing , maintaining and Configuring AIX Servers, Need to maintain day to day activities in NIS & NMS Server. Having knowledge in P- Series server. Hands on experience in hardware platform. 24*7 support required and ready to work in shifts.
Top
11) Job Code: E02
Senior Engineer - Networking & Security
Location: Noida
Experience: 1.5-4 years
Certification: CCNA
Skills and Profile Required:
The candidate should possess Exp in IDS, ISS, IPSEC, PIX Firewall and VPN Connectivity, administrator and troubleshoot VPN-1/firewall-1 security policies using Smart Dashboard and monitor the security policy with Smart View status, Configure VPN-1/firewall-1 as an internet security solution, Good knowledge of Filtering tools and network security monitoring tools, Good communication skills in English. 24*7 support required and ready to work in shifts.
12) Job Code: E03
Technical Specialist ---- Windows & Exchange (Datacenter)
Location: Noida
Experience: 3-8 years
Certification: MCP/MCSA/MCSE
Skills and Profile Required:
The candidate should possess good exp in windows & exchange servers, Very good in AD, Exchange 2k / 2k3. Good knowledge in DNS, DHCP Antivirus Servers, Patch Mgmt (SUS). Good exposure in LAN / WAN. Good communication skills in English. 24*7 support required and ready to work in shifts.
Desirable
1. Understanding of NMS tools i.e. Cisco Works, MRTG and any Bandwidth monitoring tool.
2. Understanding of Firewalls - PIX / Checkpoint
3. Arc Serve Backup
Top
13) Job Code: H04
Technical Specialist ---- Windows & AD & Exchange &SMS & VM Ware
Location: Mumbai
Experience: 4 - 9yrs
Certification: MCP/MCSA/MCSE
Skills and Profile Required:
The candidate should possess good exp in windows & exchange servers, Very good in AD, Exchange 2k / 2k3, SMS Server and VM Ware. Good in designing, planning, migration, up gradation and implementation for the servers, Exposure in service continuity planning, Security planning, disaster recovery. Good communication skills in English. 24*7 support required and ready to work in shifts.
14) Job Code: H05
Technical Specialist --- AD & Exchange & SMS Server
Location: Mumbai
Experience: 3 - 8yrs
Certification: MCP/MCSA/MCSE
Skills and Profile
Required:
The candidate should possess good exp in windows & exchange servers, Very good in AD, Exchange 2k / 2k3, SMS Server. Good in designing, planning, migration, up gradation and implementation for the servers. Good knowledge in ITIL Process (Incident Management, problem Management, change management, vendor management and capacity Management) and Vulnerability checks. Good communication skills in English. 24*7 support required and ready to work in shifts
Top
15) Job Code: H06
Senior Technical Support Engineer --- Novell & Netware
Location: Bangalore
Experience: 3 - 8yrs
Certification: MCP/MCSA/MCSE
Skills and Profile
The candidate should possess good exp in Novell administration, Very well in Netware. Good knowledge in ITIL Process Good communication skills in English. 24*7 support required and ready to work in shifts
16) Senior Technical Support Engineer (L2) & Technical Specialist (L3-Level)
Experience: 5 + yrs
Skills:
Mandatory skills:
Remote support of Exchange 2000/2003 server - Installation, maintenance, configuration, Troubleshooting
Migration experience
Strong in Windows 2000/2003 server troubleshooting and ADS
Migration and Active Directory Connector (ADC)
Exchange Connectivity, Exchange Client, Exchange Backup/ Restore
Hardware
Backup
Antivirus
Good to have skills:
Implementation of clusters
Mobility services - Blackberry
Support: 24/7
Location: Bangalore
No of Positions: 3
Top |
| |
17) IT Design Consultant – 2 Positions - code(100) |
|
|
| Skills and Profile Required |
|
- 3 Years of IT Design Experience and overall experience 7 - 10 years
- Consulting Experience – Capability to understand, map and addresses the requirements and present the solutions to different levels of stakeholder.
- Good Knowledge on windows Active directory services and Group policies – Should have worked in fairly complex environment on multiple domains & multiple forest environments and have implemented security controls using group policies.
- Good Knowledge of Windows desktops & Server Operating systems - Should have worked on Image building, automation, scripting on desktops & server deployments.
- Worked on Infrastructure security –have implemented required security controls, ensure compliance of standards, understand security issues etc on Microsoft server & desktop environment.
- Overall 5 to 8 years of industry experience - with the last 3 focused on offering projects related services on Microsoft technologies.
Knowledge / understanding on technologies
like VMware, citrix, NetIQ, SAN etc would be plus
point
|
|
| Top |
| |
18) Pre Sales Consultant - Bangalore - code(103) |
|
| Skills and Profile Required |
|
- Minimum of 6-7 yrs experience
- Exposure & High level of understanding of Manage Services
- Preferably Operations management Experience - with a flair of " Sales"
- Should be VERY good on communication, Presentation, Documentation Skills, etc
- Exposure to Bid Management, Solution Engineering for Manage Services
- Exposure to ITIL, Six Sigma, etc
- Intrinsic understanding of Technologies - more from an Ops perspective rather than real hands on
- Should be open to travel
|
|
| Top |
| |
19) SOLARIS – Technical Specialist - Bangalore - code(105) |
|
|
| Skills and Profile Required |
|
- 5-6 years of experience
- Bachelor’s degree in a Computer Science or Business-related area, or equivalent work experience
- Minimum of four plus years of experience in Solaris/AIX/Linux /Unix ware administration
- Exposure on working knowledge of UNIX and AIX Operating Systems,
EMC SAN technologies, and VERITAS Clustered fail over strategies
- Ability and aptitude to learn new technologies across platforms
- Solid analytical and problem solving skills
- Must have a basic networking Knowledge
- Must have Scripting knowledge
- Must have a knowledge on backup software’s like Tivoli, Veritas Netbackup
and
Lagato etc and trouble shooting skills
- Strong interpersonal and communication skills, both written and verbal,
understanding of communications transaction processing systems
|
|
| Top |
| |
20) Desktop Engineer – Mumbai - code(108) |
|
|
| Skills and Profile Required |
|
- Should have worked as Desktop Engineer for 1 to 3 years
- Any Graduation or Diploma
- Should have excellent communication skills
|
|
| Top |
| |
21) Helpdesk Co-Ordinator – Pune - code(109) |
|
|
| Skills and Profile Required |
|
- Should have worked as Help Desk Co-Ordinator for 0.6 to 2 years
- Any Graduation or Diploma
- Should have excellent communication skills
|
| |
22)
Practice Lead (position in Alpharetta, GA)- code(110) |
|
|
| Skills and Profile Required |
|
- Responsible for System and Designing
and managing Messaging and Active Directory Infrastructure.
Design, implementation, administration, troubleshooting
and maintenance of systems. Build and lead a team
of project managers to build best practices for
MS Exchange and Outlook Clients. Project Manage
and Knowledge about Identity Management Products
for Integrating with Messaging platform. To Migrate
Exchange 5.5 migration to Exchange 2000/2003.
APPLICANT MUST HAVE;
• Bachelors degree in Business/Science;
•Two Yrs of experience in systems design &
managing Messaging & Active Directory Infrastructure
& ITIL Operations technique reqd. Expertise
in Windows NT 4.0, 2000/2003 Server & MS Exchange
5.5, 2000/2003, Knowledge in LDAP Directory to integrate
with Identity Mgmt. Product.
• Hours: M-F 40 hrs/wk 9.00 a.m. to 6.00 p.m.;
• Salary: $60,000 per year
If you are interested in the above position,
please notify HR Department, Manager, Microland
Limited, 2880 Zanker Road, #210, San Jose, CA
95134
Please note that any person
may provide documentary evidence bearing in the
application to The Georgia Department of Labor,
Foreign Labor Certification Program, 148 Andrew
Young International Blvd., Suite 450, Atlanta,
Georgia 30303 and/or The U.S. Department of Labor
Employment and Training Administration, Atlanta
Processing Center, Harris Tower, 233 Peachtree
St., N.E. Suite 410, Atlanta, GA 30303.
|
|
| Top |
| |
| |
23)
Business Development Specialist For Remote Infrastructure
Management.
(Market
Research & Business Development)- code(111) |
|
| |
Skills
and Profile Required |
|
| |
-
Experience/Education: MS
with 3 Yrs or BS with 5 Yrs
-
Desired Profile:
Contacting Fortune 500 clients in USA &
Selling Offshore/India based remote infrastructure
Mgmt services. Communicate with practice,
pre -sales, service delivery, finance, legal
& HR teams based in India to discuss client
requirements, solutions design, and client
pre sales/post sales issues.
-
Experience in remote infrastructure
mgmt, sales, marketing, market research
& strong communication skills. Extensive
traveling including international.
-
Work Location:
Position in Princeton NJ.
-
Number of positions:
1
Send resumes to Microland Limited, 2880
Zanker Road, #210, San Jose CA 95134.
|
|
|
| |
| |
| |
24)
Senior Technical Support Engineer / Technical Specialist:
Bangalore-code (112)
|
|
|
| Skills
and Profile Required |
|
- Have in-depth knowledge and experience on Active
Directory 2000/2003
Have in-depth knowledge and experience on Exchange
Server 2000/2003/2007
Advanced knowledge, understanding and working experience
with Microsoft SQL Server 7.x/2005
Working experience with GPO-AD Schema roles, permissions,
policies and user account configuration
- Advanced knowledge, understanding and working
experience with Lotus Domino 6-7-8
Create and maintain knowledge base articles
Advanced knowledge, understanding and working experience
with Microsoft Outlook 2000-2007, OWA, PST/OST file
management
Understanding and working experience with Enterprise
Storage solutions, including but not limited to
HP, IBM, NAS, SAN, EMC, NetApp
- Understanding of Networking Topologies, performance
and tuning Knowledge and understanding of backup
solutions
Should be able to resolved complex technical issues
in a wide variety of software and hardware environments
Strong troubleshooting skills
- Preferred Education: Bachelor's
Degree or equivalent experience
- Preferred Certifications: MCSE
2000-2003
Symantec/VERITAS Product Certifications
- Availability: Willingness to
work in 24/7 shift based
- Soft Skills: Excellent Written
& Verbal Communication
Excellent Analytical & Virtual troubleshooting skills
|
|
|
|
|
|
|
