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This is to place on record the good work done by the Microland team on the Planning, Deployment and the Management of our B2B tire Exchange.
– A Leading B2B Online Player
 
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Microland performs significant messaging and collaboration work for some of the largest MNCs
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Reduce costs and improve end-user efficiency

Microland’s Enterprise Help Desk Services have a significant impact on your help desk productivity and end user efficiency. This is made possible by our proactive approach which addresses not only escalating issues, but also identifies and prevents recurring issues. Our extensive reporting helps in better understanding of issues and improved service delivery.

With Microland taking care of your enterprise help desk, you are certain to experience the benefits of improved efficiency, 24x7 availability and greater control over your IT costs.

Services Offered-

  • Integrated Help Desk from Level 1 (Call logging) to Level 3 (System Administration)
  • Facilitating customer change request management, software license management, configuration management, availability management
  • Handling incidents, problems, and service requests
  • In-house developed ITIL compliant helpdesk tool
Microland Service Differentiators
   
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