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Proactive monitoring of your IT infrastructure operations |
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Monitoring Services are subscription-based services for monitoring the availability and health of your IT infrastructure 24x7. Proactive monitoring, notification and web-based reporting are the key deliverables of this service. This service is delivered remotely from our Shared Services Operations Management Center (SOC) on a 24x7 basis.
Deliverables
- Reporting device and component availability
- Reporting service availability
- Reporting performance statistics
- Alerting and notification via email and pager
- Online reporting via customer portal
Benefits
- Assurance on IT infrastructure availability and performance
- Improved service window – 24x7 access
- Reduction in reactive and firefighting approach
- Reduction in operational and staffing costs
- Increase in focus on critical IT tasks and strategic initiatives
Service Delivery
We will connect to the end-customer's infrastructure using a secure IPSec VPN connectivity from our co-location in the USA.
The monitoring consoles will poll every 60-seconds. In case of any anomalies with two successive polls, we will notify you within five (5) minutes. Notifications will be via a pager alert or a mobile SMS. The trouble ticket will also be communicated to the customer via email.
Reporting
The customer portal acts as a reporting portal as well as offers a customized menu. It offers you the flexibility of choosing the service mix as desired by you. You can do the following:
- Select the desired deliverables and performance parameters
- List location-wise devices to be monitored
- Configure alert type
- Provide details of contacts and escalation points
You can view the following as part of the reporting view:
- Live ticket status
- Real-time device status
- Ticket history
- Trending reports
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