Microland’s security consultants were able to help us to develop and integrate our ISP network security architecture. Their security policy development framework is excellent and gives us a secure environment
- A Leading ISP
Accolades & Achievements
Microland performs significant messaging and collaboration work for some of the largest MNCs
– Forrester Research
Achieve IT Service Management compliance and streamline IT operations
ISO/IEC 20000-1 is critical to the effective delivery of managed services. Microland's ISO/IEC 20000-1 Consulting helps your organization in achieving certification on ISO/IEC 20000-1 standards.
The ISO/IEC 20000-1 consulting workshop focuses on the vision, strategies and objectives for achieving the certification and complying with the guidelines of the standards. Microland has obtained ISO/IEC 20000-1 certification for its Shared Services Operations Management Center for delivering IT infrastructure management services. By leveraging our experience and understanding of the entire process and procedures, we have the necessary capability and expertise in delivering consulting services to customers globally.
Microland's ISO/IEC 20000-1 Assessment Services reviews your processes and policies vis-à-vis the defined standards and delivers a set of recommendations that help develop a robust Service Management plan aimed at high levels of customer service and customer satisfaction.
Services Offered –
Review of the defined management responsibilities, policies and objectives for the coverage of your ISO/IEC 20000-1 activities
Assessment of the planning components within your IT Service Provisioning process
Examine your audit, review and reporting process
Examine the document management system and controls in relation to supporting your ISO/IEC 20000-1 project
Evaluate how you manage the assessment and development of Human Resources with respect to your service delivery
Analyze your Service Catalog and SLA definitions for appropriate coverage and adherence
Based on the findings of the ISO/IEC 20000-1 assessment, this service defines the scope and approach for the implementation of a process or a group of processes with the ISO/IEC 20000-1 standard as the reference.
Services Offered –
Documentation of process workflows to a detailed level
