Microland’s security consultants were able to help us to develop and integrate our ISP network security architecture. Their security policy development framework is excellent and gives us a secure environment
- A Leading ISP
Accolades & Achievements
Microland is named one of the Top 10 Best Performing Infrastructure Services Providers
- Global Services 100 for 2007
Microland’s IT Service Management (ITSM) Consulting Services help global customers achieve ‘Operational Excellence’ by significantly transforming their IT service management practices through highly mature & evolved ITSM best practices. Our ITSM consulting services can help address and drive your guidance framework into the tools you need. The services are aimed at standardizing your operational processes and aligning them to operational best practices in the areas of people, processes and technology. The IT Service Management Consulting practice extends our expertise to our customers by leveraging on 18+ years of experience in planning, building, managing and reviewing IT infrastructure and IT service management for customers across geographies.
Key Benefits of ITSM services:
Superior alignment of IT services with overall business needs
Increase in efficiency and effectiveness of IT Services
Fast track towards compliance with process best practices & certification
Reduced “time to value” – identifying and focusing on areas that offer the biggest impact and speediest return
Effective and action-oriented results with minimal time investment
Microland's ITSM Strategy Design Services help you to build an effective ITSM Strategy for better alignment of IT with business strategy and goals. Our ITSM consulting services will identify the gaps in the existing service management areas and provide a detailed roadmap for achieving excellence in service management.
Microland's ITSM Transformation Services help you to put-in-place effective service management processes and automation framework in-line with the industry best practices. Our process development methodology identifies and eliminates risks associated with IT processes and helps in developing and implementing customizable process framework to suit the organizational needs.
Services Offered –
Comprehensive ITSM Consulting Services
Process Development Services
Service Management Process - Design & Implementation Support Services
Microland's ITSM Improvement Services help you to enhance the existing service management processes by identifying and building various process enabler systems such as Service Catalogue, CMDB etc.
