Microland consistently
goes beyond it’s responsibility and my expectations.
We have had pretty impressive statistics for the
last 18 months with over 85% first call resolutions
and less than 6% escalation to L2 TSE team. We have
not lost even one customer due to language issues
or technical inability. If I would have to set-up
another outsourced operation, Microland will absolutely
be my first go-to choice for a partner.
Director, Global Support and Services
Leading Storage Solutions Provider
